Privacy Policy

Neilston Homes (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information, in accordance with the New Zealand Privacy Act 2020.

Information we collect

When you submit an enquiry through our website, we collect the information you provide, which may include your name, email address, phone number, the development you’re interested in, and any message you send us. We may also collect basic technical information (such as your browser type and pages visited) to help the site function and improve.

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide information about our homes and developments;
• Keep you updated on availability, pricing, and the buying process where you’ve asked us to;
• Manage our relationship with you and improve our services.

Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us operate our website and manage enquiries on our behalf, including our customer relationship management system, our form-handling provider, and our website hosting provider. These providers are only permitted to use your information to provide their services to us.

Storage and security

We take reasonable steps to keep your personal information secure and to protect it from loss, misuse, or unauthorised access. We retain your information only for as long as necessary to fulfil the purposes described above or as required by law.

Your rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask us to correct it if it’s inaccurate. To make a request, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to help the site function and to understand how it’s used. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this policy or how we handle your personal information, please contact us at OwnYourFuture@neilston.co.nz.